Other FAQ

FAQ Home

  1. General FAQ

  2. New Reservations

  3. Hold Block

  4. Reservation Changes

  5. Reservation Cancellations

  6. Other FAQ

HOW DO I MAKE ARRANGEMENTS FOR A TEAM MEETING ROOM OR BANQUET ROOM?

Please contact TEAMINN at support@myteaminn.com for the name of a contact person at the hotel to assist with reserving a meeting room or banquet room.

MAY I HAVE A DIFFERENT ROOM TYPE (FOR EXAMPLE, A SUITE?

Please contact TEAMINN at support@myteaminn.com to request a different room type. Availability and rates may vary.

MAY I MAKE SPECIAL REQUESTS?

Special requests, such as for a rollaway or for adjoining rooms, will be noted but cannot be guaranteed.

DO HOTELS ALLOW EARLY CHECK-IN AND LATE CHECK-OUT TIMES?

Requests for early check-in and late check-out times cannot be guaranteed. Hotels may or may not meet such requests based on housekeeping schedules and hotel occupancy.

MAY I CHECK-OUT EARLY?

Each hotel sets its own early departure policy. Such policies vary and are subject to change. Inquiries about early departure policies are best made upon check-in.

WILL THE TEAM’S ROOMS BE BLOCKED TOGETHER?

Reservations are submitted to hotels by team, with the request that teams be blocked together to facilitate communication and team unity.

WHAT IS TEAMINN’S STANDARD CANCELLATION POLICY?

The cancellation policy for an individual reservation varies by hotel. Unless otherwise noted, teams have a 30 day cancellation penalty period. A team cancellation is defined as 50% or more of the team’s reservations being cancelled. Charging cancellation penalties is up to the discretion of the hotel.

IS IT POSSIBLE TO USE MY CREDIT CARD TO GUARANTEE THE TEAM’S RESERVATIONS?

Yes. But, it is inadvisable to do so because your credit card will then be responsible for the entire team’s rooms. If there is a late cancellation or a no-show, your card will be charged a penalty. Instead, each reservation should have its own individual credit card to guarantee.

WHAT HAPPENS AFTER I MAKE AN ONLINE REQUEST FROM A TEAM ROOM BLOCK?

Immediately after you make your request for a team room block, you will receive an email confirmation that shows the request details and a link to send to your team families, so that each family can reserve its own room from the team room block.

WHAT HAPPENS AFTER I MAKE MY ONLINE INDIVIDUAL RESERVATION?

Immediately after you make your individual reservation, you will receive an email confirmation that shows the reservation details.

DO I NEED TO COLLECT CREDIT CARD INFORMATION FROM MY TEAM’S FAMILIES AND SEND TEAMINN A RESERVATION LIST?

No. Upon requesting your team’s block of rooms and receiving your block hotel confirmation via email, you will be provided with a secure online team reservation link, allowing each individual team family to make its own reservation online from the team’s block.

SHOULD TEAMS WAIT TO BOOK THEIR ROOMS UNTIL AFTER THEY ARE ACCEPTED INTO THE EVENT?

No. The most popular hotels will sell out quickly. Therefore, we encourage you to book your rooms as soon as possible. In the event your team or group is not accepted to participate in the event, please go online to cancel your reservation immediately. Please be aware of hotel specific cancellation deadlines.

IS MY CREDIT CARD INFORMATION SECURE?

Our online booking engine partner, Alliance Reservation Network, uses secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information. SSL provides assurance that you are doing business with us (not an impostor) and that the information you are sending to us will not be intercepted or decrypted by anyone other than the intended recipient.

IS MY CREDIT CARD INFORMATION REQUIRED TO MAKE MY RESERVATION?

Yes. Your credit card information is used by the hotel to guarantee your reservation. Unless otherwise noted, credit cards are charged in the event of a late cancellation or no-show. Also, within 30 days of arrival, hotels may authorize debit cards for an estimated cost of stay, with a resulting “hold” on that amount.

CAN I EARN MY HOTEL REWARDS PROGRAM POINTS WHEN MAKING MY RESERVATION THROUGH TEAMINN?

Yes. Either provide your hotel rewards number when you check into your hotel, or enter your hotel rewards number into the special request field when making your reservation online. Once you arrive at your hotel, please reconfirm with the front desk that your rewards number is part of your reservation to ensure that your hotel stay is credited to your account.

DOES TEAMINN WORK WITH A VARIETY OF HOTEL BRANDS?

TEAMINN willingly works with any hotel that event participants favor.

AM I REQURED TO RESERVE MY HOTEL ACCOMODATIONS THROUGH TEAMINN?

Some events require out-of-area attendees and groups to reserve their accommodations through TEAMINN as a condition of participation in the event. If your event requires you to book through us, this usually will be stated as part of the event’s registration information and/or on the event’s website. If you have questions concerning this policy, please contact us at support@myteaminn.com, or contact the organization hosting your event.

CANCEL A RESERVATION

  • Proceed to the Cancelation Page
  • Provide email address & Reference Number
  • Click “Cancel Reservation”

HOLD A TEAM BLOCK

  • Click “view rates” for hotel of your choice
  • Review information and click “hold block”
  • Complete the block hold form and submit
  • Check your inbox for your group’s unique reservation link & be sure to send that out to all travelers

RESERVE AN INDIVIDUAL ROOM

  • Click “view rates” for hotel of your choice
  • Review information and click “reserve room”
  • Complete the quick reservation form and submit
  • Two emails will be received. An instant email will be sent containing the Reference Number for your reservation. The second email will be received later and will contain the hotel confirmation number.

MAY I RESERVE MY ROOM DIRECTLY WITH THE HOTEL?

No. Please do not call the hotel to make your new reservation. Our hotel contracts do not allow hotels to take reservations directly. All reservations at partner hotels for listed events must be made through TEAMINN.